Here's an interesting experiment that McDonald's is conducting at some select British locations: allowing employees from the same immediate family to fill in for one another without having to clear it with the store manager.
The "Family Contract" program is an effort to address absenteeism and turnover issues that McDonald's has always experienced.
Talk about a bold step towards something different...
...but it's not surprising to me. As we move towards a world where talent will come in limited supplies, and where retaining talent will be a vital key to success...I think we'll begin to witness more and more organizations creating some "radical" and innovative programs for their people.
It's about time!!!!!
On another note, check out the story about "Irate Shoppers" located beneath the McDonald's one. This is my exclamation point to a previous rant I had about a large retailer not caring about its customer service.
This is exactly why saving a few dollars over providing great customer experiences never equals a win.
1 comment:
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