...Tom Peters manages to do it again. For me, at least.
Here's a recent post from him.
Perhaps the reason it feels so close to home is that this is what leadership is all about. And yet, it's lost on so many people day in and day out...including me. Fortunately for me, I've had occasional epiphanies where I've been able to witness how doing a small thing like this can make a HUGE difference. On your co-worker. On your team. On your business unit. On your organization.